Responsible Gaming
Our Commitment to Responsible Gaming
At htelwood.com, we are committed to promoting safe and responsible online gaming. We believe that online pokies and gaming should be enjoyed purely as entertainment, not as a way to earn money or solve financial problems. Please gamble responsibly and within your means.
Age Verification
All players must be 18 years of age or older (or the legal age of majority in their jurisdiction) to access our services. We take age verification seriously and reserve the right to request proof of identity. By accessing htelwood.com, you confirm that you meet the legal age requirement in your location.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. If you recognise any of the following warning signs in yourself or someone else, please seek help immediately:
- Gambling with money you cannot afford to lose
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to win back money lost
- Hiding gambling activities or lying about the amount spent
- Feeling anxious, irritable, or restless when unable to gamble
- Neglecting work, family, or social responsibilities due to gambling
- Borrowing money to fund gambling activities
- Unable to cut back or stop gambling despite wanting to
- Using gambling to escape problems or negative feelings
- Experiencing relationship or financial problems due to gambling
Self-Help Tools
Most online gaming platforms, including those we affiliate with, offer built-in tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose in a given period
- Reality Checks: Receive regular notifications reminding you how long you've been playing and how much you've spent
- Time-Out: Take a break from gambling for a set period while maintaining access to your account
- Self-Exclusion: Permanently or temporarily close your account and be excluded from all gaming platforms
We encourage you to use these tools as part of your responsible gaming strategy.
Support and Help Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these trusted support organisations:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au — Free, confidential counselling and support service for Australian gamblers
- Lifeline Australia: 13 11 14 (24/7) — Crisis support available nationwide
- Beyond Blue: 1300 224 636 — Mental health and emotional support
International Support
- GamCare (UK): www.gamcare.org.uk — Free support and counselling
- GamStop (UK): www.gamstop.co.uk — National self-exclusion scheme
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org — 1-800-522-4700 (free helpline)
Take Action Today
If gambling is causing you harm, please seek help now. There is no shame in reaching out. The organisations listed above offer confidential, non-judgmental support to help you regain control. Whether you choose to use self-help tools, speak to a counsellor, or self-exclude entirely, support is available.
Remember: gambling should be fun and entertaining. If it stops being fun, it's time to stop.
Last updated: 2026