Privacy Policy
Last Updated: 2026
This Privacy Policy outlines how htelwood.com ("we," "us," "our," or "Site") collects, uses, and protects your personal information. We are committed to protecting your privacy and ensuring transparency in our data practices.
Information We Collect
We may collect the following types of information from visitors to our Site:
- Personal Information: Name, email address, and contact details when you voluntarily submit them through forms or contact requests
- Technical Information: IP address, browser type, operating system, and device identifiers
- Cookies: Data stored on your device to enhance your browsing experience
- Usage Data: Pages visited, time spent on the Site, referral sources, and interaction patterns
How We Use Information
We use collected information for the following purposes:
- Conducting website analytics to understand user behavior and improve Site functionality
- Affiliate tracking to measure referrals and commissions from partner casinos and betting operators
- Improving Site content, layout, and user experience
- Responding to inquiries and providing customer support
- Complying with legal obligations under Australian privacy law
Cookie Policy
We use the following types of cookies on our Site:
- Essential Cookies: Required for Site functionality and security
- Analytics Cookies: Track user behavior and website performance
- Affiliate Tracking Cookies: Monitor clicks and referrals to partner casinos and betting platforms
- Advertising Cookies: Deliver targeted content and measure campaign effectiveness
You may opt-out of non-essential cookies by adjusting your browser settings or using our cookie consent tool. Please note that disabling cookies may affect Site functionality.
Third-Party Links
Our Site contains links to external casino and betting affiliate partners. We are not responsible for the privacy practices, content, or security of third-party websites. We strongly recommend reviewing the privacy policies of any partner sites before providing personal information or placing bets. Your use of linked sites is at your own discretion and risk.
Your Rights
Under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), you have the following rights:
- Right to access your personal information
- Right to request correction of inaccurate or outdated data
- Right to request deletion of your information (subject to legal obligations)
- Right to opt-out of marketing communications
- Right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by Australian law. Analytics and usage data are typically retained for up to two (2) years. You may request deletion of your data at any time by contacting us.
Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
Email: privacy@htelwood.com
We will respond to privacy inquiries within 30 days of receipt.